Privacy Policy

1. Who we are

AimPro Air provides residential HVAC services in Arizona. For privacy-related questions, contact:

• Email: service@aimproair.com
• Phone: (602) 785-4351
• Service area: Scottsdale, Paradise Valley, Phoenix, and Greater Phoenix, Arizona

2. Information we collect

We may collect the following categories of personal information:

• Contact information: name, phone number, email address, and service address or neighborhood
• Service information: HVAC symptoms, equipment details, appointment preferences, and project notes you provide
• Communications: call recordings or messages where permitted by law, email correspondence, and intake form submissions
• Technical information: IP address, browser type, device information, pages viewed, and referring URLs collected through standard server logs
• Consent records: confirmation that you agreed to these policies and communication preferences

We do not knowingly collect personal information from children under 13. Our services are directed to homeowners and adults. If you believe a child has provided information to us, contact us so we can delete it.

3. How we collect information

• When you submit our website intake form
• When you call, text, or email us
• When you schedule or receive HVAC service
• Automatically through website server logs and similar technologies

4. How we use information

We use personal information to:

• Respond to service requests, quotes, and scheduling inquiries
• Perform, document, and follow up on HVAC services
• Communicate about appointments, invoices, warranties, and customer support
• Send service reminders or maintenance offers where you have provided appropriate consent
• Improve our website, operations, and customer experience
• Comply with legal, regulatory, tax, and insurance obligations
• Protect against fraud, abuse, and unauthorized activity

5. Legal bases and Arizona compliance

We process personal information based on your consent, our legitimate business interests in operating an HVAC service company, performance of a service request or contract, and compliance with legal obligations.

Arizona does not currently impose a comprehensive consumer privacy statute equivalent to the California Consumer Privacy Act for all businesses. However, we follow applicable federal standards, including FTC guidance on truthful privacy practices, and Arizona statutes relating to data security and breach notification (A.R.S. § 18-551 et seq.).

If you are a California resident, you may have additional rights under the CCPA/CPRA. Contact us to submit a verifiable request regarding access, deletion, or correction where applicable.

6. How we share information

We do not sell your personal information. We may share information with:

• Service providers that help us operate our business (hosting, email, scheduling, payment processing, and IT support)
• Manufacturers or warranty administrators when needed for equipment registration or warranty claims
• Professional advisors such as attorneys, accountants, or insurers when reasonably necessary
• Law enforcement or government agencies when required by law, subpoena, or to protect rights and safety
• A successor entity in connection with a merger, acquisition, or asset sale, subject to continued protection of your information

Service providers are authorized to use personal information only as needed to perform services for us and must protect it consistent with this policy.

7. Communications, TCPA, and marketing choices

If you provide a phone number and consent through our intake form or other opt-in, we may contact you by call or text regarding your request and related service matters. Message and data rates may apply.

You may opt out of promotional emails by using the unsubscribe link in those messages or by contacting us. You may opt out of promotional texts by replying STOP where applicable. Service-related messages about an active appointment or open request may still be sent as permitted by law.

We maintain internal do-not-contact requests and comply with applicable federal telemarketing rules, including the TCPA and National Do Not Call Registry requirements where they apply to our communications.

8. Cookies and analytics

Our website may use essential cookies and server logs necessary for security and basic functionality. If we add analytics or advertising tools in the future, we will update this policy and provide appropriate notice or consent mechanisms where required.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

9. Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal, tax, warranty, and regulatory retention requirements.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. Please avoid sending sensitive payment card information through unsecured email or web forms unless we explicitly provide a secure method.

11. Data breach notification

If a security breach compromises the security, confidentiality, or integrity of unencrypted personal information and requires notification under Arizona law (A.R.S. § 18-551), we will notify affected individuals and relevant authorities as required, without unreasonable delay.

12. Your choices and rights

Depending on your location and the nature of your request, you may ask us to:

• Access or receive a copy of personal information we maintain about you
• Correct inaccurate information
• Delete information where we are not required to retain it
• Opt out of certain marketing communications

Submit requests to service@aimproair.com. We may need to verify your identity before responding. We will not discriminate against you for exercising privacy rights where prohibited by law.

13. Third-party links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above indicates the latest revision. Material changes will be posted on this page.

15. Contact us

For privacy questions or requests, contact AimPro Air at service@aimproair.com or (602) 785-4351.